In plain language. This is your permission for Heartlab Medical PC — the medical practice behind Terve Health — to share your medical information with the specific parties needed to run your test and give you your results, and with no one else. It is separate from every other agreement on purpose, and you can revoke it at any time.
Who may use and disclose your information
Heartlab Medical PC, the medical practice that orders your panel, and its licensed clinicians and workforce. Terve Health is that practice's consumer brand, not a separate company: there is one organisation here, and it is the practice.
Who may receive it
- Quest Diagnostics and any laboratory performing part of your panel — to identify you, run the correct tests, and return results.
- The clinicians of Heartlab Medical PC — to order your panel, interpret your results, and write your review and plan.
- Service providers under written agreement that operate the systems your record lives in — the electronic health record, secure messaging, email and payment processing. Each is bound by a business associate agreement or equivalent contract.
- You, and anyone you specifically direct us in writing to send your records to.
What information
The information needed for the purposes above: your identifying and contact details, date of birth and biological sex, mailing address, the laboratory orders placed for you, your laboratory results, and the clinical review written about them.
What this does not authorize
- We do not sell your medical information. Not to anyone, for any purpose.
- We do not disclose it for marketing, and we do not use your results to target advertising to you. Nothing clinical — a result, a review, a plan, a medication, a diagnosis, a referral — is ever sent to Google, to Meta, or to any other advertising platform. See the Privacy Policy for exactly what our advertising measurement does and does not carry.
- We do not disclose it to employers or insurers unless you separately direct us to in writing.
- Disclosure of psychotherapy notes, and of information about HIV status, genetic testing, substance use disorder treatment, or reproductive health, requires a separate specific authorization from you.
Expiration
This authorization expires one year after your membership ends, or on the date you revoke it, whichever comes first. Records already created are retained as required by law and professional obligation.
Your right to revoke
You may revoke this authorization at any time, in writing to support@tervehealth.com or by mail to 6245 Wilshire Boulevard, Los Angeles, CA 90048. Revocation takes effect when we receive it. It does not undo a disclosure already made in reliance on this authorization, and revoking it may mean we can no longer provide the service — a laboratory cannot run a test for someone whose identifying information it may not receive.
Your right to a copy, and to refuse
You are entitled to receive a copy of this authorization; this page is that copy, and we will send one on request. Signing it is voluntary. You may refuse — we simply cannot deliver the service without it, because the disclosures above are the service.
Information once disclosed
Medical information disclosed under this authorization may be re-disclosed by the recipient and may then no longer be protected by federal or California privacy law. The recipients named above are bound by contract not to do so.
Your signature
Your electronic acceptance at checkout is your signature. We record the date and time, the version of this document you accepted, and the method of acceptance, and retain that with your record.