In plain language. You are asking a physician to order a blood panel for you and to review the results. The physician decides whether ordering it is appropriate. If they decide it is not, you are not charged.
What you are requesting
You are requesting that a licensed physician of Heartlab Medical PC, the medical practice behind Terve Health, review the information you provide and, if clinically appropriate, order the Terve Health laboratory panel for you, and then review your results and give you a written interpretation and a plan.
A physician decides — this is not self-ordering
Your purchase is a request, not an order. A licensed physician of Heartlab Medical PC reviews your information and places the order under their own name and judgment. They may decline, or may order something different, if that is the right clinical call. Orders are never generated automatically. If a physician cannot order testing for you, you are refunded in full.
Where the testing happens
Testing is performed by a CLIA-certified laboratory at one of 2,000+ patient service centers nationwide. You go in fasting, present identification matching the name on your requisition, and have blood drawn. There is no appointment with us and no physical examination.
What the panel covers
The panel is a whole-body screen spanning metabolic, cardiovascular, hormone and thyroid, kidney and liver, blood count and nutrient, and inflammation markers, from a single fasting draw. The tests on it are listed on this site.
There is one panel, and every member receives it. We describe the membership in more than one way in our advertising, including advertisements that name different numbers of biomarkers, but what is ordered for you does not depend on which advertisement you saw or what you paid — the price is the same and the panel is the same. If you joined through an offer that named a smaller panel, you receive the full panel at no additional cost.
You are entitled to see exactly what was ordered for you: the signed requisition lists every test, and we will provide it on request. Your member account also lists the panel in full.
What it can and cannot tell you
- It is a screen, not a diagnosis. Most conditions cannot be diagnosed from blood work alone. A result outside the reference range usually needs context, repetition, or a different test before it means anything.
- Normal results are not a clean bill of health. Serious conditions can exist with entirely normal blood work. Do not let a normal panel delay care for a symptom.
- Findings may lead to further cost. Follow-up testing, imaging, or an in-person visit is not included in your membership.
- Laboratory error and biological variation are real. Timing, fasting state, hydration, recent illness, exercise and some supplements can all move a number without anything being wrong.
How your results reach you
Results are released to you with a physician's written review. Results may arrive in more than one batch, because a single draw is routed to different performing laboratories with different turnaround times. If a result requires urgent attention, we contact you promptly rather than waiting for the rest.
This service is not for emergencies and is not monitored continuously. If you think you are having a medical emergency, call 911 or go to the nearest emergency department.
Your rights
- You may withdraw this request at any time before your blood is drawn.
- You may obtain your results directly, and a copy of the signed requisition showing exactly what was ordered.
- You may take your results to any other clinician. They are your medical records.
- You may decline testing entirely, or ask your own physician to order the same tests.
Questions
Write to support@tervehealth.com. This address is not monitored for emergencies.